Technical Services Manager

Salary – Depending on experience
Location – Bedford/London
Job Type – Permanent
Start Date – ASAP
Job ID number – MC-TSM

A well established IT Support services organisation in Bedfordshire is actively seeking a Technical Services Manager to be based at their Client’s site in London.

As a Technical Services Manager you will provide a dedicated and proactive communication & added value service to the Client, being the conduit for the client in the provision of services. You will support, guide and where appropriate manage stakeholder teams to continually improve and streamline processes in the delivery of the services to the client.

Duties:

Liaise with Client personnel in the ongoing support of the contracted services

Establish and maintain effective long term stakeholder and Client relationships in order to maintain optimum Client satisfaction.

Understand and interpret the business needs of the Client

Work with and provide assistance to internal teams in the implementation and ongoing support for contracted services

Ensure best practice and compliance with internal procedures, routines and protocol including security, safety and regulatory are maintained at all times

Assist with the provision of documentation in the support of contracted services as appropriate.

Contribute to defining, and the ongoing development of processes and procedures in the ongoing support of the contracted services

Skills & Attributes:

Strong demonstrable Technical background ( iSeries / Intel)

Service Delivery Relationship skills

Ability to understand IT infrastructure

Demonstrable Service Management skills

Proven track record in a Managed Services environment

Proven Relationship Management skills

Awareness of ITIL methodology

A competitive salary + bonuses + benefits are on offer, so please apply now!

Are you interested in this job?

If you wish to apply for this position please get in touch with Alfa IT Recruitment and quote the job ID number and we will get back to you.

Contact Us

Fill in the form below and we will get in touch with you. If you wish to enquire about a job please go to our contact page.

Not readable? Change text. captcha txt

Start typing and press Enter to search